Customer Care

Elevating Your Experience: Unmatched Customer Care at Emily Burlington

 

Welcome to a realm where more than jewellery shines. At Emily Burlington, we believe that every facet of your experience should be as exquisite as the pieces we create. Our legacy is built upon blending exceptional craftsmanship with a commitment to exceptional service, crafting moments that last as long as our timeless designs.

 

Discover the value of our after-sales service, designed to enhance your jewellery's longevity and beauty. Enjoy a complimentary ring sizing and lifelong polishing service for that perfect fit and enduring shine. Rest easy as we meticulously inspect gem settings, ensuring their security, and expertly tightening any loose stones. Your cherished pieces deserve the utmost care, and our commitment to quality ensures they remain as stunning as the day you acquired them.

 

Crafted Convenience: Complimentary UK Shipping

Beyond the beauty of our jewellery, we recognise the importance of convenience. Embracing this, we offer complimentary express delivery for all orders within the UK. With packages sent through Royal Mail Special Delivery, your treasures are not just insured but guaranteed to reach you before 1 pm on the next working day. We value your time as much as you do.

 

Empathy in Every Detail: Reassuring Repairs

Life can sometimes lead to unexpected turns, and we're here to accompany you on that journey. Our 24-month guarantee extends beyond the transaction, ensuring that your relationship with your jewellery is worry-free. From diamonds to gemstones, we'll replace any stone under 0.03 carats that might shift within the first two years. The wear-and-tear journey is embraced too, with our skilled artisans ready to mend any damages. It's our way of nurturing the bonds between you and your cherished pieces.

 

Your Unfading Satisfaction: Hassle-Free Returns

We want you to be enamoured with every piece you acquire from Emily Burlington. As you explore your new additions in the comfort of your own space, rest assured that we're here to support your choices. Our 21-day window for exchanges or refunds speaks to our commitment to your satisfaction.

 

A Personal Touch: Direct Assistance

Your journey with us is personal, and so is the care we offer. If you seek answers, repairs, or guidance, our dedicated customer service team stands ready. Connect with us at customer.services@emilyburlington.com or give us a call at 020 3535 6326. Your queries are an opportunity for us to create even more meaningful connections.

 

At Emily Burlington, our promise isn't just about delivering jewellery; it's about elevating your experience and ensuring your cherished pieces remain radiant through the years. We invite you to immerse yourself in the harmonious blend of craftsmanship and service, where each piece of jewellery finds its perfect place in the tapestry of your life.